Rules

House Rules Hotel Montana

To make your stay at Hotel Montana** (2-star category) as pleasant as possible, please read our Contract Rules carefully (available on the official website, at Reception and also in each room), which are an integral part of your booking and are considered tacitly accepted at the time of your confirmation, which must be received in writing.

Failure to comply with the rules listed and misbehaviour that seriously harms the harmony and spirit of the hotel may result, in the unquestionable judgement of the Management, in the expulsion of undesirable guests.

 

CHECK-IN/CHECK-OUT:

Reception – The cashier (also for payment of receipts) is open from 7.30 a.m. to 10.30 p.m.
At other times, only the hotel’s control and surveillance are carried out.

On the day of arrival (CHECK-IN), rooms will be available from 15:00 to 22:30 (it is preferable to communicate the arrival time when booking).
If you arrive before 3 p.m., you can deposit your luggage at the hotel while waiting for the rooms to be made available.

 

VERIFICATION OF THE ROOM:

Please report immediately any damage or malfunctions you may encounter when taking accommodation in your room.
Upon taking possession of your room, you must notify Reception within 10 minutes of any request for a change of accommodation due to unsuitability.
Any damage discovered later will be charged to you.

On the day of departure (CHECK OUT), rooms must be vacated no later than 10:30 am. Anyone wishing to keep their room after the indicated time may do so only if available, with a supplement and subject to authorisation from the Management/Reception Office.

The hotel closes its doors at 23:00.
On arrival, guests are informed how they can return after closing time.

 

PARKING

We offer our guests 2 parking possibilities:

  • Parking at the Hotel (5 spaces available) for a fee. Parking is subject to very limited availability, so if you want to be sure of parking at the Hotel, you should reserve it well in advance. Each room corresponds to only 1 parking space.

The car parks available to Guests are unattended. The Management declines all responsibility for any damage or theft caused to parked cars.

  • Paid and unpaid parking spaces are just a few minutes away from the hotel. Reception will be happy to provide directions.

 

RESERVATIONS/CHANGES/ PAYMENTS/ BALANCE OF STAY/CANCELLATION POLICY:

Our rates are dynamic, varying according to occupancy and seasonality. This is why they have a limited duration (duration is indicated by email).

Quotations are for information purposes only. They are formulated close to the date of the enquiry and do not bind the availability of rooms until the customer makes an explicit, written booking request. The customer will be informed promptly at that point.
It may happen that some rooms initially proposed may no longer be available.
We proceed according to the chronology of reservation requests.

The booking request must state the number and type of rooms required, first name, last name, date of arrival, date of departure, number of adults and children, age of children (in order to be able to offer tailor-made quotes for different needs), any accompanying animals, telephone number, e-mail for communications.

Any FOOD INTOLERANCES OR ALLERGIES, more or less serious, must necessarily be communicated before booking: it is necessary, in your interest, to contact us before booking in order to verify and seriously evaluate each case (otherwise, in the absence of explicit and documented communication, we will feel free from any responsibility with respect to possible subsequent food contamination).

General terms and conditions for groups

BOOKINGS FOR MORE THAN 5 ROOMS – GROUPS

Reservation requests must be received in writing, and the hotel must also respond in writing to validate a reservation or option.

Rates are net and include breakfast service.

Rates quoted never include tourist tax.

  • All bookings are ON REQUEST, no allotment;
  • All communication between the parties, of whatever kind, must be in writing (E-mail). Questions and answers must be contained in the same file in chronological order;
  • Only in extraordinary circumstances (low season sales) is an allotment granted, which is agreed upon between the parties specifying the terms, release and cancellation policies.

TERMS OF PAYMENT

The first deposit of 10% of the total amount (minimum € 250.00) must be paid at the time of the option/confirmation.

Following this, 30% of the total amount booked is required 45/60 days before the arrival date (depending on the season).

The final balance is due 21 days before the date of arrival.

General terms and conditions for individuals

INDIVIDUAL BOOKINGS

As a booking guarantee, a non-refundable deposit of not less than 30% of the total amount of the stay is required. This deposit can be made by bank transfer or by sending a link (Pay By Link) to securely make the transaction with your credit card.

As stipulated in Article 1385 of the Civil Code, the deposit will not be refunded in the event of cancellation after the deadline specified in the quote or non-submission.

The deposit, if made by bank transfer, must include the booking reference (name and surname and date of arrival)

In case of late arrival:
with respect to the date indicated in the reservation, the customer is obliged to pay the total amount for the services reserved for him/her.

Extension of stay:
Extending your stay requires an additional reservation and is subject to availability and rate changes.

Interruption of stay:
No reimbursement is due to a guest who decides to interrupt a stay that has already begun and therefore has to pay for the entire stay booked

Clients leaving early:
are obliged to pay for the room for the remaining days of the reservation pursuant to Art. 1385-1386 of the Civil Code as amended.

Change of reservation:
If you need to make changes to your reservation, please contact the Reception Staff, who will do their best to accommodate your request.
In the event of a change or shifting of the booking to a period in which the charge is higher than the amount paid, the customer shall pay the difference.

 

BALANCE OF THE STAY:

It can be paid on arrival or on departure, where in addition to the cost of the room, the cost of any extras and tax will be paid.
No cheques or bank transfers are accepted for payment of the balance.

Customers wishing to leave during the night or in the morning before 07:30 a.m. must make full payment for their stay the day before departure.

Invoice: please notify us in good time by providing the header data and any other information. Otherwise we will issue a simple receipt.  If you require an invoice, you must notify us prior to payment by providing the header data and any other information.  Otherwise, we will issue a simple receipt and will not be able to change it.

Rates are per day (per night) and always include breakfast (no room only), regardless of the time of entry.

 

CANCELLATION POLICIES:

Any cancellation of a reservation must be received in writing.

Please refer to your booking confirmation for the cancellation conditions.

For cancellations or changes requested within the terms specified in the accepted quotation, no fee is charged and the deposit is returned by bank transfer net of fees.

No reimbursement is due to a Guest who decides to interrupt a stay that has already begun and is, therefore, obliged to pay for the entire stay booked.

In order to avoid all cancellation problems, we recommend taking out travel insurance within 48 hours of booking. 

 

PUBLIC SECURITY RECORDS:

In order to comply with the obligation set out in the ‘Testo unico delle leggi di pubblica sicurezza’ (Article 109 R.D. 18.6.1931 no. 773), customers (including minors) are required to hand over their valid identity documents upon arrival.
We are in fact obliged to inform the Police Headquarters of the particulars of the customers accommodated in accordance with the procedures laid down by the Ministry of the Interior.
Data provision is obligatory and does not require the customer’s consent; on the contrary, if the customer refuses to provide such data, we will not be able to accommodate the customer in our facility.

 

FOR THE ABOVE REASONS OF PUBLIC SECURITY:

  • Guests are not allowed to let other unregistered persons into the accommodation. At any time.
  • It is forbidden for anyone who is not a guest of the Hotel to enter. Visits from family members or friends must be authorised by Management/Reception. In addition, visitors are required to leave an identity document at Reception, which they will collect on leaving the Hotel,
  • Groups of Guests, whether family members or Friends, who decide to exchange their assigned rooms, MUST ABSOLUTELY AND TEMPESTIVELY notify Reception so that the obligatory daily notification of lodgers can be correctly sent to the local Police Headquarters.

 

POSITION:

We are located in the historic centre of Cortina d’Ampezzo, along Corso Italia, the scene of cultural and social events, parties, music parades and concerts.

The management and the entire staff are not responsible for the various kinds of disturbing noises and the festive Ampezzo nightlife that take place in the areas surrounding the hotel and which are the property of ‘Res Publica’.

Nonetheless, where it is considered a civil duty, also thanks to your reports, the Management and its staff will not hesitate to promptly report incidents disturbing the public peace, both inside and outside the building, to the police. 

We are also right next to the Bell Tower of the Basilica of Saints Philip and James. Its bells do not ring between 9 p.m. and 8 a.m., except on Sundays, when they cheer us from 7.45 a.m.

 

ROOM CLEANING:

Rooms and bathrooms are cleaned daily from 8:00 to 14:00. Should the rooms be occupied during this time, cleaning will be carried out the following day.

In due respect for the work of the Ladies’ Housekeepers, if the Guest leaves personal items of any kind on the beds or scattered haphazardly on the furniture and floor, will effectively forfeit the right to daily tidying up.

Bed linen is changed, as a rule, every 3 days, and towels every day. Other linen changes are possible, but you will be charged extra (€ 8,00 for one change)

 

RULES OF BEHAVIOUR DURING THE STAY:

THERE IS AN ABSOLUTE BAN ON SMOKING IN ALL ROOMS ON THE PREMISES, ESPECIALLY IN THE BEDROOMS. TRAFFICKERS WILL BE CHARGED THE AMOUNT OF € 150.00 or more. 

The amount will be quantified by the Management based on the loss of revenue for the hotel, which will be forced to lock the room where the offenders have stayed in order to carry out extraordinary cleaning, refreshing of curtains, bedspreads, and mattresses, ventilation, and sanitisation of all the rooms involved.

In addition to the stated amount, any damages will be charged and the hotel reserves the right to remove the guest prematurely.

In the event that the fire brigade is called out because of smoke, the guest is obliged to pay all costs incurred in this connection.

LOSS OF KEYS AND KEY RINGS will incur a charge of € 35.00. We therefore recommend that you always leave your keys at the reception

It is MANDATORY for all guests to observe the hours of silence from 14:30 to 17:00 and in the evening from 23:00 until 08:00 the next morning.

WI-FI: 
All areas and rooms at Hotel Montana have Wi-Fi service.

RECEPTION is not obliged to know the technicalities of electronic devices and customer devices, nor how they are used and set up.

 

MINORS:

Parents (or those legally exercising parental authority) are responsible for the acts performed by their minor children within the hotel and are therefore obliged to supervise them and ensure that they behave politely and respectfully towards others, particularly with regard to the obligation to respect silence.

Unaccompanied minors under 12 years of age are not permitted to use the lift.

IT IS STRICTLY FORBIDDEN TO PREPARE MEALS IN ONE’S OWN ROOM AND TO LIGHT COOKERS, HOTPLATES, KETTLES AND EQUIPMENT FOR WASHING, IRONING, HEATING, ETC. IN THE ROOMS AND ANY OTHER ARBITRARY USE OF POWER IN THE HOTEL.

It is forbidden to enter the rooms with ski boots and also to bring bicycles, skis and other bulky objects into the room.

CLOTHING: Decorous attire that respects the sensibilities and modesty of others is required inside the hotel. It is not permitted to circulate in common areas barefoot, bare-breasted, or topless.

Guests are forbidden access to staff rooms.

 

MEALS, HYGIENE AND SAFETY:

Room service for breakfast is subject to a surcharge and only takes place between 8.30 and 9.30 a.m.

For reasons of hygiene and safety, it is not permitted to prepare meals in the rooms.

Hotel guests are not permitted to take food and beverages for breakfast to places other than the designated service rooms (in the room or outside the hotel).

In the interests of hygiene and food safety, guests are forbidden to bring food or drinks into their rooms that the management has not authorised.

 

FORBIDDEN: Placing personal items on window sills (food, beverage, personal items, etc.)

 

PETS:

Upon request, confirmation and payment of a supplement:

We welcome your four-legged friends accustomed to hotel life, where the possible coexistence of other dogs must be considered.

Any use of the linen provided in the room, whether bed or bath, for animals is prohibited. Should any traces (hair, dirt or other) be found on the bedding or linen, we shall be obliged to charge the Customer for the value of the contaminated garment.

It is forbidden to place the animal on beds, armchairs, chairs, tables, etc.

For their own good, for the peace and quiet of the other guests and not least to facilitate the activities of the ladies tidying up the rooms, they may never be left alone in their rooms (day or night), which is not necessary as they are welcome at Hotel Montana, with a leash in tow, both in the lobby and in the two breakfast rooms.

So that they are never left alone, we suggest, as we have already proposed to other guests in the past, who gladly accepted, the possibility of organising a dog-sitting service.

Should you be interested, we will be more than happy to offer you our help.

Personnel appointed by the Management are obliged to enforce the Rules against everyone.

Each Guest in the very act of accepting hospitality at the Hotel also contractually accepts to submit to the Authority of said personnel and the Management of the Hotel, who are in turn obliged to respect the Laws of the Italian Republic and the commonly accepted principles of courtesy and good manners.

According to the hotel’s policy and its code of ethics, everyone, whether employees or guests, is entitled to respectful and dignified treatment and there is an obligation to protect everyone from inappropriate behaviour.

Should a member of Staff judge a guest’s actions inappropriate or report behaviour that is not in accordance with these rules, the Hotel reserves the right to take action against the Guest after verifying the situation.

Depending on the seriousness of the guests’ actions, the hotel may, at its own discretion, request the intervention of the police and remove guests from the premises.

Failure to comply with the Rules and Regulations and further provisions of the Management may result in the removal of the offender from the facility and the reporting of the fact to all tourist organisations, including web apps and portals, unless a report is made to the Public Authorities in the event that non-compliance may possibly give rise to the assumption that a crime has been committed.

The Management reserves the right to amend these Regulations at any time and to keep them updated.

Last updated: October 2025

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